Shipping policy

Made to order

Most small dog energy products are made especially for you after your order is placed. This helps us avoid unnecessary stock and waste.

Our products are fulfilled and shipped by our production partner, Printful. Most orders are made within 2–5 business days. This production time is separate from the delivery time.

Delivery estimates

Delivery times vary depending on the product, delivery address, fulfilment location and carrier. You’ll see the available shipping options and cost at checkout.

Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking information where available.

Please remember that delivery dates are estimates rather than guarantees. Orders may occasionally be delayed by stock availability, busy periods, bad weather, customs or circumstances outside our control.

Separate packages

Products may be made at different facilities or require different packaging. If you order more than one item, they may arrive separately. You will not be charged additional shipping after placing your order.

International orders

International orders may be subject to customs duties, import taxes or handling charges when they reach their destination. These charges are determined by the destination country and are the customer’s responsibility.

Incorrect addresses

Please check your delivery address carefully before completing your order. If you notice an error, contact us as soon as possible at brightonchiclub@gmail.com.

We cannot guarantee that an address can be changed once an order has entered production or been dispatched. Additional postage charges may apply if an order needs to be sent again because an incorrect or incomplete address was supplied.

Delayed or missing orders

If your estimated delivery date has passed, please allow an additional three business days, as tracking updates and carrier delays can sometimes occur.

If your order still hasn’t arrived, email brightonchiclub@gmail.com with your name and order number, and we’ll investigate it for you.

Damaged or incorrect orders

If your order arrives damaged, faulty or incorrect, please contact us at brightonchiclub@gmail.com as soon as possible. Include your order number and clear photographs of the item and packaging so we can help resolve the issue.